618 FAQ – Answers to Your Gaming Questions

You must be at least 21 years old to create and use a 618 account. Age verification is part of the registration process, and identity documents will be required before your first withdrawal is processed. Accounts found to belong to minors will be permanently suspended.

On the Login page, use the mobile OTP login option . Enter your registered Philippine mobile number, request an OTP, and use it to access your account. Once inside, go to account settings to update your password. If your registered mobile number is no longer accessible, contact 618 support directly for assisted account recovery.

No. Each player is allowed only one account on 618. Duplicate accounts — including accounts registered with different emails or mobile numbers for the same person — are against the platform rules and may result in suspension of all related accounts. If you are having trouble accessing your existing account, contact support rather than creating a new one.

Log in to your account and go to account settings. Contact detail changes require identity verification for security purposes. Keeping your mobile number current is especially important because OTP delivery depends on it — an outdated number may prevent you from logging in or receiving important account notifications.

618 supports deposits via Philippine online banking, bank transfer, and local e-wallets. GCash and Maya are among the supported e-wallet options. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as deposit methods on this platform.

Most deposits via supported e-wallets and online banking are credited to your 618 account within a few minutes. Bank transfers may take a little longer depending on processing times on the bank's side. If your deposit has not reflected after a reasonable wait, contact 618 support with your transaction reference number for assistance.

Go to the withdrawal section in your account dashboard, select your preferred method — Philippine bank account, GCash, or Maya — enter the amount in PHP, and submit the request. Withdrawals require completed KYC identity verification. Once your identity is verified and your request is approved, funds are typically transferred within the processing window shown at the time of the request.

A withdrawal may be placed on hold if your KYC verification is incomplete, if there are active bonus wagering conditions still in progress, or if the request requires a routine security review. Check your account dashboard for any pending verification steps. If everything appears to be in order but your withdrawal is still delayed beyond the stated processing time, reach out to 618 support.

KYC stands for Know Your Customer — it is an identity verification process that confirms you are the rightful account owner and that you meet the age requirement. It involves uploading a valid Philippine government-issued ID (such as a PhilSys card, driver's licence, or passport) and a selfie. This is a standard requirement in online gaming platforms and protects both the player and the platform from fraud. It is best to complete KYC soon after registration so it does not delay your first withdrawal.

618 offers a wide range of games popular with Filipino players — including live casino games (baccarat, roulette, blackjack, and more with real dealers), slot games, sports betting (basketball, football, boxing, volleyball, esports, and international leagues), eBingo, and online poker. Visit the Game Lobby to browse what is currently available.

Yes. The 618 platform is fully optimised for mobile browsers, so you can play directly from your smartphone without needing to install anything. For a faster and more consistent experience, you can also download the 618 app — available on the Download page — which is designed specifically for on-the-go play on Android and iOS devices.

Yes. Live casino games on 618 feature real dealers and real-time video streaming. You can see the dealer, the table, and the game action as it happens. Interaction with dealers and other players at the table is supported through the live chat function within the game. A stable internet connection gives you the best streaming experience. Check out the Live Casino page for more details.

Sports betting on 618 covers the events Filipino fans follow most — PBA and NBA basketball, international football, Manny Pacquiao-era boxing and current Philippine boxing, volleyball (including UAAP and national team matches), esports tournaments, and more. International leagues and major global events are also available in the betting markets. All bets are placed and settled in PHP.

Go to the Slot Games page or the Game Lobby and use the search or filter function to find a title by name, provider, or game type. The lobby is updated regularly with new titles. If you are not sure where to start, the featured and popular sections are a good place to explore.

Yes. All data transmitted between your device and the 618 platform is protected by SSL encryption. Personal and financial information is stored securely and handled in accordance with the platform's Privacy Policy. Passwords are never stored in plain text. Two-factor authentication via OTP is available and strongly recommended for all accounts.

Do not share it. 618 support staff will never ask for your password or OTP — not via SMS, chat, email, or any other channel. If someone claiming to be from 618 support asks for these, treat it as a phishing attempt. Ignore the message, do not click any links it contains, and report it through the official support channel inside your account.

Log in to your account and go to the security settings section. From there you can enable two-factor authentication (2FA), which sends an OTP to your registered Philippine mobile number each time you log in from a new device or browser. It takes less than a minute to activate and significantly reduces the risk of unauthorised access.

Change your password immediately. If you cannot access your account, use the OTP login method to get in, then update your password and review your account activity. Contact 618 support right away — they can place a temporary hold on your account while the situation is investigated. Going forward, enable 2FA and make sure your registered mobile number is current and accessible only to you.

618 runs various promotions for both new and existing members. These can include deposit bonuses, cashback offers, free plays, and seasonal campaigns. The specifics — including amounts, eligibility, and terms — vary by promotion and period. Always check the Promotions page for the latest active offers rather than relying on older information.

Promotion details and claim instructions are listed on each individual offer on the Promotions page. Some bonuses are credited automatically after a qualifying deposit, while others require you to opt in or enter a promo code. Read the terms of each offer carefully before participating, and make sure your account is verified to avoid delays in receiving the bonus.

Wagering requirements specify how many times a bonus amount must be played through before the resulting winnings can be withdrawn. For example, if a bonus has a 20x wagering requirement, you need to place bets totalling 20 times the bonus value before withdrawing. The exact wagering terms are stated in the conditions of each specific promotion. Always read these before accepting a bonus.

You can set daily, weekly, or monthly deposit limits in your account settings under the responsible gaming section. Once a limit is set, deposits that would exceed it will be declined until the limit period resets. Reducing a limit takes effect immediately; increasing a limit may have a short cooling-off period to give you time to reconsider. This tool is there to help you stay within your budget.

Self-exclusion lets you voluntarily block access to your 618 account for a set period if you feel you need a break from gaming. You can request a self-exclusion through the responsible gaming section of your account settings or by contacting support. During the exclusion period, you will not be able to log in, deposit, or place bets. For more information, visit the Responsible Gaming page.

No. Online gaming — including slots, casino games, and sports betting — involves real financial risk and outcomes are never guaranteed. Gaming should be treated as entertainment, not as a source of income. Always play within your means, set a budget before you start, and stop when you reach it. Never chase losses. If gaming stops feeling like fun, use the tools available in your account to take a break.