Privacy Policy – How 618 Protects Your Data

1. Introduction

618 is an online gaming platform serving players in the Philippines. When you create an account, deposit funds in PHP, play games, or contact our support team, we collect and process personal information about you. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.

This policy applies to all players registered on 618, whether you access the platform through the website at 618.ceo or through the 618 mobile app. It should be read alongside the Terms and Conditions, which also form part of your agreement with us.

If you have any questions about this policy or how your data is handled, you can contact us at [email protected].

2. Data We Collect

We collect personal data through several different channels. Here is a breakdown of the main categories:

2.1 Registration Data

When you create a 618 account, we collect your full name, date of birth, email address, mobile number, and the city or region in the Philippines where you are based. This information is required to open and verify your account.

2.2 Identity Verification (KYC)

To comply with responsible gaming practices and to process withdrawals, we may ask you to submit a copy of a Philippine government-issued ID (such as a PhilSys ID, passport, or driver's licence) and proof of your payment method. These documents are used solely for identity and age verification purposes.

2.3 Transaction Data

Every deposit and withdrawal processed on 618 generates a transaction record. This includes the PHP amount, the payment method used (GCash, Maya, or bank transfer), the date and time, and the transaction status. We retain these records for account management, fraud prevention, and audit purposes.

2.4 Gaming Activity

We record your game sessions, including the games played, bet amounts in PHP, outcomes, session duration, and balance changes. This data is used to operate the platform, calculate bonus eligibility, monitor for problem gaming patterns, and resolve any disputes.

2.5 Device and Technical Data

When you access 618, we automatically collect certain technical information including your IP address, browser type, operating system, device model, and screen resolution. This helps us optimise the platform experience for the range of devices used by Filipino players, from Android phones in Davao to desktops in Manila.

2.6 Communications Data

If you contact 618 support via live chat, email, or in-platform messaging, we keep a record of those conversations. This helps us resolve follow-up issues and maintain service quality.

3. How We Use Your Data

618 uses personal data only for legitimate purposes directly related to operating the platform and serving our players. The table below summarises the main uses:

We do not use your personal data to make fully automated decisions that have significant legal effects on you without human review.

4. Sharing Your Data

618 does not sell your personal data. We share data only where it is necessary to operate the platform or where required by law. The third parties who may receive your data include:

• Payment processors: GCash, Maya, and Philippine bank transfer networks receive transaction data to process your deposits and withdrawals in PHP. These providers are bound by their own privacy obligations.
• Game content providers: Third-party game studios that supply slot titles, live casino streams, and other game content may receive anonymous session identifiers to deliver their games correctly. They do not receive your full identity details.
• IT and infrastructure providers: Hosting and cloud service providers that support the 618 platform infrastructure handle data under strict data processing agreements.
• Fraud and compliance services: Third-party tools used for identity verification, anti-fraud screening, and responsible gaming monitoring may process portions of your KYC and transaction data.
• Law enforcement and regulators: We may be required to disclose personal data in response to a lawful request from Philippine authorities or to comply with applicable legal obligations. We will notify affected players where permitted by law.

Any third party that receives personal data from 618 is required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

5. Cookies and Tracking

618 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how players use the platform. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These manage your login session, keep your game state, and remember your PHP currency preference. Disabling these will prevent the platform from working correctly.
• Analytics cookies: Used to collect aggregated, anonymised data about how pages are used – such as which game categories are visited most often. This helps us improve the platform experience.
• Preference cookies: Store your chosen language, notification settings, and display preferences so you do not need to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that blocking essential cookies will affect your ability to log in and use the platform. Clearing cookies will log you out of your current 618 session.

6. Data Retention

We retain personal data for as long as your 618 account is active and for a reasonable period thereafter, in line with the following general principles:

• Active account data: Kept for the duration of your account and updated as your information changes.
• Transaction and gaming records: Retained for a minimum period to support dispute resolution, audit requirements, and responsible gaming reviews. After this period, records are anonymised or deleted.
• KYC documents: Retained for the period required to meet identity verification obligations. Copies are securely deleted once they are no longer needed for compliance purposes.
• Support communications: Kept for a reasonable period to maintain service continuity and handle follow-up queries.

If you close your 618 account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required to retain it for legal or audit purposes.

7. Security Measures

Protecting your personal data is a core responsibility at 618. We apply a range of technical and organisational measures to keep your information secure, including:

• SSL/TLS encryption for all data transmitted between your device and the 618 platform.
• Encrypted storage for sensitive data including passwords, KYC documents, and payment details.
• OTP (one-time password) verification for login, withdrawal requests, and account changes.
• Biometric authentication support on the 618 mobile app for compatible devices.
• Access controls ensuring that only authorised 618 staff can access personal data, on a need-to-know basis.
• Regular internal reviews of data handling practices and security infrastructure.

While 618 takes reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account safe – use a strong, unique password, enable OTP, and never share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

8. Your Rights

As a registered 618 player, you have the following rights in relation to your personal data:

• Right to access: You may request a summary of the personal data 618 holds about you.
• Right to correction: If any of your personal data is inaccurate or out of date, you can update it in your account settings or by contacting support.
• Right to deletion: You may request that 618 delete your personal data. We will action this request where there is no legal obligation to retain the data.
• Right to withdraw consent: Where data processing is based on your consent (such as receiving promotional emails), you may withdraw that consent at any time through your notification settings or by contacting support.
• Right to object: You may object to specific uses of your data, such as analytics-based profiling. Note that some uses are required to operate your account and cannot be opted out of while your account remains active.

To exercise any of these rights, contact us at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request.

9. Minors

618 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that an account has been registered by someone below 21, that account will be suspended and any personal data associated with it will be deleted as soon as practically possible. If you believe a minor has registered on 618, please contact our support team immediately.

10. Policy Updates

618 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players via in-platform notification or by email. The updated policy will be published on this page with a revised effective date.

Continuing to use the 618 platform after a policy update takes effect constitutes your acceptance of the revised terms. If you disagree with an update, you may contact us to discuss your options or request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 618 handles your personal data, please reach out to our support team. We are available 24 hours a day, seven days a week.

Email: [email protected]

You can also visit our FAQ page for quick answers to common questions about accounts, security, and data handling on 618.